Give enough information for a destination answer
Ask first whether the proposed piece can be delivered to your country and city. A destination previously served is not a standing promise for a new order. If the artwork is a gift, say whether it goes to you or directly to someone else. Share the necessary recipient details through the order conversation once a delivery option is confirmed.
Separate three moments in the schedule
Preparation, dispatch and arrival are different stages. Ask when the piece is expected to be ready, when it could leave and what arrival information the proposed service provides. If you need it for a wedding or visit, name that date explicitly. An estimated journey is not a guaranteed deadline. Decide whether the purchase still suits you if the arrival cannot be confirmed.
Identify the amount you are agreeing to
Request a written quote with its currency and the costs included for this order. Check whether packing, agreed changes and delivery are included or separate. Ask about any known recipient charges, then consult your destination’s official customs guidance for applicable import information. Neither a catalogue estimate nor this article establishes a delivered total or the rules for your country.
Discuss the actual parcel
A framed artwork needs a packing plan appropriate to the piece. Ask what protection is proposed, whether the frame travels with the embroidery and what delivery or tracking information will be available. Confirm the process for reporting an arrival problem before agreeing. Do not assume that transport arrangements for one frame also apply to a larger piece or to an embroidered mirror.
Keep one final order summary
Before payment, bring the agreed design, dimensions, destination, amount, preparation information and delivery terms into one message. Resolve any difference between earlier replies and that summary. Keep the confirmed record for later reference. A clear enquiry can end with an order or with a decision to wait; either is preferable to treating unanswered questions as an agreement.